Returns & Refunds

At Array of Whimsy, every piece is created with care, whether it's made especially for you or produced in a small batch. We want you to love the piece you bring into your home, so we've outlined everything you need to know about cancellations, returns, refunds and damaged or faulty items.

Please take a moment to read through this policy before placing your order.

1. Need a Hand?

If you have a question or concern about your order, please get in touch.

Email: arrayofwhimsy@gmail.com

I aim to respond to all enquiries within 2 business days.

2. Cancellations & Order Changes

Made-to-order items

If you need to change or cancel your order, please contact me as soon as possible.

Changes or cancellations may be accommodated if production has not yet begun.

Once work has started on your piece, cancellations or changes due to a change of mind may no longer be possible, as time and materials have already been committed to creating your item.

Ready-made and small-batch items

If you need to change or cancel an order for a ready-made item, please get in touch before it has been dispatched.

Requests will be considered individually, depending on the status of your order.

Once an order has been dispatched, it cannot be cancelled as a change-of-mind request.

3. Personalised & Custom Commission Orders

Some product listings offer personalisation options. Any available choices will be outlined in the individual product listing.

I also accept custom and commissioned work. These projects are discussed individually so we can agree on the design, specifications, pricing and estimated production timeframe before proceeding.

Full payment is required before work begins on a custom commission.

Once work has begun, custom commissions cannot be cancelled or changed due to a change of mind, as materials and time may already have been committed to your project.

4. Change of Mind

As many Array of Whimsy pieces are handmade or made to order, I do not accept returns, exchanges or refunds for change-of-mind reasons.

This includes situations where:

• You change your mind after purchasing.

• You select the wrong size, colour or personalisation option.

• The item does not suit your space or styling.

• You no longer need or want the item.

Please check product descriptions, dimensions, colours and personalisation details carefully before placing your order.

5. Faulty, Damaged or Incorrect Items

I want your piece to arrive safely and exactly as described.

If your order arrives damaged, faulty, defective or incorrect, please contact me as soon as possible, ideally within 7 days of receiving your parcel.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photos of the item and any damage.

• Photos of the packaging, including any protective film where relevant.

Please keep the original packaging where possible, as this may help with investigating shipping damage.

Once I have reviewed the issue, I'll be in touch to discuss the appropriate next steps.

Depending on the circumstances, this may include a replacement, repair or refund.

Please don't dispose of or attempt to repair a damaged item before getting in touch.

6. Handmade Variations

Each Array of Whimsy piece is made by hand, which means subtle variations in finish, texture and appearance are part of the handmade process.

Colours may also appear slightly different depending on your screen or device settings.

These natural variations are part of what makes handmade work special.

However, natural handmade variations do not excuse a product that is significantly different from its description, photographs or agreed specifications.

7. Installation, Care & Accidental Damage

Product-specific care and installation information is provided in each product listing.

Please follow the instructions carefully and use suitable mounting hardware for your wall type and the weight of your piece.

Please note: mounting strips and hanging hardware are not supplied with our pieces.

We cannot offer replacements or refunds for damage caused by:

• Incorrect installation or unsuitable mounting methods.

• Accidental falls after delivery.

• Rough handling or misuse.

• Accidental damage after delivery.

• Failure to follow the care or installation instructions.

8. Refunds, Repairs & Replacements

If an item is found to be faulty or does not meet the expected product standards, the appropriate resolution will depend on the nature of the issue.

Where a refund is approved, it will generally be returned to the original payment method unless another arrangement is agreed.

Any return, repair or replacement arrangements will be discussed with you before proceeding.

9. Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any consumer rights or guarantees available under Australian Consumer Law.

These rights apply to all Array of Whimsy products, including made-to-order, ready-made, personalised and custom-commissioned pieces.

If an item is faulty, defective or does not meet the consumer guarantees, you may be entitled to a repair, replacement or refund depending on the circumstances and the nature of the issue.

Our change-of-mind policy does not affect your rights under Australian Consumer Law.

A Little Thank You

Thank you for supporting a small handmade business and allowing me to create something a little different for your home.

Every piece is made with the hope that it brings personality, imagination and a little bit of whimsy into your everyday spaces.