Shipping & Delivery

At Array of Whimsy, every piece is thoughtfully created, finished and packaged with care. Whether your order is made especially for you or comes from one of our small production batches, we want you to know exactly what to expect from the moment you place your order until it arrives at your door.

Below you'll find everything you need to know about production times, shipping, tracking and delivery.

1. Production & Preparation Times

Array of Whimsy pieces are either made to order or produced in small batches.

Made-to-order items

Most pieces are created especially for you after your order is placed.

Our standard production timeframe is approximately 1–2 weeks, depending on the item and current order volume.

Where a different timeframe applies, the estimated production time will be stated on the individual product listing.

Small-batch and ready-made items

Some of our designs are produced in small batches ahead of time.

These pieces may already be completed and ready to go. Please allow 3–5 business days for preparation, final checks, packaging and dispatch.

Busy periods

During peak periods, including Christmas, Mother's Day and other busy seasons, production times may occasionally be longer.

If we anticipate a significant delay to your order, we'll do our best to contact you and keep you informed.

If you need your order by a particular date or special occasion, please contact us before purchasing. We'll always do our best to help, although specific delivery dates cannot be guaranteed.

2. Shipping Timeframes

Please note that shipping estimates are separate from production and preparation times.

Once your order has been completed, packaged and dispatched, estimated delivery times are:

Australia

• Standard Shipping: approximately 3–7 business days for metropolitan areas.

• Regional areas: approximately 8–10 business days.

New Zealand

• Approximately 1–2 weeks.

Rest of the World

• Approximately 3–5 weeks, depending on destination.

These are estimates only and are not guaranteed delivery dates. Delivery times may vary due to location, postal service demand, customs processing, weather events and other circumstances.

International deliveries may take longer if customs inspections or additional processing are required.

3. Shipping Method & Tracking

We use Australia Post for all domestic and international orders.

All orders are sent with tracking.

Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.

Please allow some time for tracking information to become active after dispatch.

We recommend keeping an eye on your tracking updates so you can stay informed about your parcel's progress and any delivery attempts.

4. Express Shipping & Priority Production

Where available, the following options may be offered at checkout:

• Standard Shipping

• Express Shipping

• Priority Production + Express Shipping

Express Shipping

Express Shipping provides a faster delivery service once your order has been dispatched. It does not automatically reduce the time required to make your item.

Priority Production + Express Shipping

For customers who need their order sooner, we offer a Priority Production option on selected products.

Priority Production brings your order forward in our production queue, with production completed within approximately 3 business days, followed by Express Shipping through Australia Post.

Please note that the 3-business-day timeframe relates to production only, not total delivery time. Express delivery estimates begin once your order has been dispatched.

Priority Production is subject to availability and production capacity.

Neither Express Shipping nor Priority Production guarantees arrival by a particular date, as delivery remains subject to Australia Post and other factors outside our control.

5. Personalised & Custom Orders

Some products offer personalisation options, which will be outlined in the individual product listing.

We also accept custom and commissioned work.

Custom projects may involve different production timeframes depending on the design, complexity and requirements of the piece.

Design details, specifications, pricing and estimated production timeframes will be discussed and agreed upon before a custom commission is confirmed.

Full payment is required before work begins on a custom commission.

If you're interested in a custom piece, please get in touch so we can discuss your ideas and requirements.

6. Special Occasion Orders

If you're ordering for a birthday, celebration, Christmas or another special occasion, we recommend placing your order well in advance.

Please contact us before purchasing if you have a particular date in mind.

We'll always do our best to accommodate your timeframe, but we cannot guarantee arrival by a specific date unless we have expressly confirmed this with you.

7. Incorrect Addresses & Returned Parcels

Please double-check your delivery details before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible. We'll do our best to make changes if your order hasn't already been dispatched.

If a parcel is returned to us because of an incorrect address supplied at checkout, an unsuccessful delivery or failure to collect the parcel, we'll contact you to discuss the next steps.

Where the return or re-delivery is due to incorrect details or failure to collect the parcel, additional postage costs may apply if the order needs to be sent again.

Any additional charges will be discussed with you before re-delivery is arranged.

If a parcel is returned due to a delivery or carrier issue outside your control, we'll assess the circumstances and work with you to find an appropriate solution.

8. Delayed, Lost or Missing Parcels

Although we take great care to package and dispatch orders, delivery is handled by Australia Post once your parcel has been sent.

Occasionally, parcels may experience delays, tracking interruptions or delivery issues.

If your parcel appears to be delayed, hasn't received tracking updates or is marked as delivered but hasn't arrived, please contact us.

We'll do our best to assist with enquiries and investigations through Australia Post.

If a parcel is confirmed lost or cannot be delivered, we'll work with you to determine the appropriate next steps in accordance with applicable consumer protection laws.

Please note that carrier delays are outside our direct control. However, this does not affect any rights or remedies you may have under applicable consumer protection laws.

9. International Orders, Duties & Customs

We welcome international orders!

International orders are processed using Zonos to help calculate applicable duties, taxes and import charges.

Where supported, these charges will be calculated and displayed at checkout so you can see the applicable import costs before completing your purchase.

Depending on the destination country or region, some additional local taxes, customs charges or handling fees may still be payable upon delivery. These requirements vary by location and are determined by the relevant authorities.

Customs processing times may also affect delivery estimates.

We recommend checking your country's import requirements before placing an order.

10. Packaging & Care in Transit

Each Array of Whimsy piece is carefully packaged to help protect it during transit.

Some pieces may include protective film or additional packaging to help keep delicate surfaces safe.

Where applicable, please leave protective film in place until you have inspected your item and are ready to display it.

If your parcel arrives visibly damaged, we recommend taking photographs of the packaging before opening it, where practical, and contacting us if your item has been affected.

For information about damaged, faulty or incorrect items, please see our Returns & Refunds Policy.

A Note from Us

Every order that leaves our little Dubbo studio has been made, checked and packaged with care.

We're a small independent business, and we genuinely appreciate your patience while your piece makes its way from our hands to your home.

Thank you for supporting handmade and giving a little Array of Whimsy a place in your world.