Terms of Service

Welcome to Array of Whimsy.

This website is operated by Array of Whimsy. Throughout the site, the terms "we", "us" and "our" refer to Array of Whimsy.

By visiting our website, browsing our products or placing an order, you agree to these Terms of Service and any additional policies referred to on this website.

Please read these terms carefully before using our website or making a purchase. If you do not agree with these terms, please do not use our website or services.

1. About Our Products

Array of Whimsy creates handmade sculptural wall pieces designed to bring personality, imagination and a little playful chaos into your home.

Our products may be made to order, produced in small batches or available as ready-made pieces.

We make every effort to ensure product descriptions, photographs, colours, dimensions and details are as accurate as possible.

As our pieces are handmade, subtle variations in finish, texture and appearance may occur. These natural variations are part of the handmade process.

Colours may also appear slightly different depending on your screen, device or display settings.

We aim to ensure that all product information is clear and accurate. If you have any questions about a product before purchasing, please get in touch.

2. Products & Availability

All products are subject to availability.

Some designs are made to order, while others are created in small batches or offered as ready-made pieces. The relevant product listing will provide information about the item, available options and estimated production timeframe.

We reserve the right to update, discontinue or modify products and product listings at any time.

If a product becomes unavailable after an order has been placed, or we are unable to fulfil an order for another legitimate reason, we will contact you to discuss the available options. If we cannot fulfil the order, any payment made for the affected order will be refunded.

3. Orders & Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

You are responsible for ensuring that your order details are correct, including your delivery address, selected product, size, colour and any personalisation details.

An order confirmation email will be sent to the email address provided at checkout.

We reserve the right to decline or cancel an order where there is a legitimate reason, including:

• A product is unavailable or has been listed incorrectly.

• There is an obvious pricing or product information error.

• Payment cannot be successfully processed or verified.

• We have reasonable grounds to suspect fraudulent or unauthorised activity.

• We are unable to fulfil the order.

If we need to cancel an order after payment has been received, we will contact you and arrange a refund for the affected order.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. Pricing & Payments

Unless otherwise stated, product prices on our website are listed in Australian Dollars (AUD).

The currency available for payment will be displayed at checkout.

Prices may change at any time. However, a price change will not affect an order that has already been accepted.

Shipping costs and any applicable additional charges will be displayed during checkout before you complete your purchase.

Payments are processed securely through Shopify Payments and other payment providers made available at checkout.

By completing a purchase, you confirm that you are authorised to use the selected payment method.

We do not store or have direct access to your full payment card details. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.

5. Made-to-Order Products & Production

Many Array of Whimsy pieces are made especially for the customer after an order is placed.

Our standard production timeframe for made-to-order items is approximately 1–2 weeks.

Small-batch and ready-made items generally require 3–5 business days for preparation, final checks, packaging and dispatch.

Some products may have different production timeframes, which will be stated in the relevant product listing.

Production timeframes are estimates and may vary depending on order volume, product requirements and busy periods.

Please refer to our Shipping & Delivery Policy for further information about production, preparation, shipping and delivery.

6. Personalised Products & Custom Commissions

Some products offer personalisation options, which will be outlined in the relevant product listing.

Customers are responsible for checking all personalisation details before submitting an order, including spelling, names, colours and other requested information.

We also accept custom and commissioned work, subject to availability and agreement.

Custom projects are discussed individually, including design requirements, specifications, pricing and estimated production timeframes.

Full payment is required before work begins on a custom commission.

Once work has commenced, changes or cancellations due to a change of mind may not be possible.

Please refer to our Returns & Refunds Policy for further information.

7. Shipping & Delivery

We currently use Australia Post for domestic and international deliveries, with tracking provided for all orders.

Delivery estimates, production timeframes, express shipping, Priority Production, international orders and customs information are outlined in our Shipping & Delivery Policy.

Delivery timeframes are estimates only and may be affected by postal services, customs processing, weather events and other circumstances.

Please ensure your delivery details are correct before completing your purchase.

8. Returns, Refunds & Cancellations

Because many of our products are handmade or made to order, our change-of-mind return and cancellation conditions differ from those of businesses selling mass-produced ready-made goods.

Our full conditions for order changes, cancellations, faulty or damaged products, returns, refunds and replacements are outlined in our Returns & Refunds Policy.

Please read this policy before purchasing.

Nothing in these Terms of Service or our Returns & Refunds Policy is intended to exclude or restrict any rights available to you under applicable consumer protection laws.

9. Product Care & Installation

Product-specific care and installation information is provided in the relevant product listing.

Customers are responsible for following the supplied care and installation instructions and selecting suitable mounting hardware for their wall type and the weight of the product.

Please note that mounting strips and hanging hardware are not supplied unless specifically stated in the product listing.

We recommend checking that your chosen mounting method is appropriate before displaying your piece.

10. Intellectual Property

All content on this website belongs to Array of Whimsy unless otherwise stated.

This includes, but is not limited to:

• Product designs and original artwork.

• Product photographs and images.

• Website text and descriptions.

• Branding, logos and graphics.

• Original creative concepts and visual content.

Our designs and creative content are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell or commercially use any of our designs, photographs, artwork, branding or website content without our prior written permission.

Purchasing an Array of Whimsy product does not transfer ownership of the underlying design or intellectual property.

We retain ownership of our original designs and creative work.

11. Website Use

You agree to use our website for lawful purposes and in a way that does not interfere with the operation, security or availability of the website.

You must not:

• Use our website for fraudulent or unlawful purposes.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with website functionality or security.

• Copy or misuse website content or intellectual property.

• Introduce malicious software, harmful code or other material that could damage the website or affect other users.

We reserve the right to restrict or suspend access to our website where there is reasonable cause to do so.

12. Third-Party Services & Links

Our website may use or link to third-party services, including payment providers, shipping services, social media platforms and other external websites.

These services are operated independently and may have their own terms, conditions and privacy policies.

We are not responsible for the content, availability or practices of external websites or services that we do not operate.

Your use of third-party services may be subject to the terms and conditions of those providers.

13. Privacy & Personal Information

We respect your privacy and take reasonable care when handling personal information.

When you place an order or interact with our website, certain information may be collected and used to process orders, arrange delivery, respond to enquiries and operate our business.

Personal information may also be shared with service providers where necessary to fulfil these purposes, including Shopify, payment providers and shipping services.

For more information about how personal information is collected, used and managed, please refer to our Privacy Policy.

14. Limitation of Liability

We take care in creating our products and maintaining our website.

To the extent permitted by law, we are not responsible for indirect or consequential loss arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including any rights or remedies available to consumers under applicable consumer protection laws.

We do not exclude responsibility for faulty or unsafe products where the law requires us to provide a remedy.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, products, website or legal obligations.

Any updated version will be published on this page with the revised terms taking effect from the date of publication, subject to applicable law.

We recommend checking this page occasionally to stay informed of any changes.

Changes will not retrospectively remove rights or alter obligations relating to orders already accepted.

16. Governing Law

These Terms of Service are governed by the laws applicable in New South Wales, Australia.

Nothing in these terms limits any mandatory consumer rights or protections that may apply in your location.

17. Contact Information

If you have any questions about these Terms of Service, our products or your order, please contact us.

Array of Whimsy

Email: arrayofwhimsy@gmail.com

Thank you for visiting Array of Whimsy and supporting a small handmade business.

We're so glad you're here.